Returns and Refunds

How do I return the item?

You have the right to cancel the order without giving a reason within 30 days. The cancellation period is 30 days from the date you or your designated third party (other than the carrier) actually receive the goods. You should return or hand over the goods to us immediately, and in any event no later than 30 days from the date you notify us of the cancellation of this contract.
Unless the reason for return meets one of the conditions listed below, you will be responsible for the direct costs of returning the item . Please return the item in its original packaging along with all accessories and packaging components, if possible. We will refund all payments you made, including shipping costs (but excluding any additional charges if your chosen shipping method is not our cheapest standard shipping option), and the refund will be processed within 30 days of receiving your notice of contract cancellation, without undue delay.

In the following circumstances, ASUKAlLE will cover the return shipping costs:

Except in the following circumstances, return shipping costs will be borne by the customer :

What should I do if I receive a damaged or incorrect item?

If you receive a defective, incorrect, or incomplete item, please contact us immediately so we can resolve the issue promptly. To expedite your return/exchange request, please email us with your order number, contact details, and photos of the damage (if applicable). Please retain all items and packaging materials until your request is resolved. If your replacement item is out of stock or requires pre-ordering, we will notify you as soon as the estimated arrival date is determined, or we will consult with you to recommend a suitable alternative.